Shipping policy

Last updated: July 10, 2026

Thank you for shopping with Envision. We're committed to delivering your order as quickly and safely as possible.

Order Processing

All of our products are made to order.

Orders are typically processed within 2–5 business days before being shipped. During busy periods, holidays, or promotional events, processing times may be slightly longer.

Once your order has been dispatched, you'll receive a confirmation email with tracking information (where available).

Shipping Times

Delivery times vary depending on your location and the shipping method selected at checkout.

Estimated delivery times are:

  • United Kingdom: 2–5 business days after dispatch.

  • Europe: 5–10 business days after dispatch.

  • International: 7–20 business days after dispatch.

These are estimated delivery times only and are not guaranteed.

Shipping Costs

Shipping costs are calculated at checkout based on your delivery address and the products in your order.

From time to time, Envision may offer free shipping promotions. Any applicable offers will be clearly displayed on our website.

Tracking Your Order

Where tracking is available, you'll receive a tracking link via email once your order has been shipped.

Please allow up to 24 hours for tracking information to become active after dispatch.

Delayed Deliveries

While we aim to deliver every order within the estimated timeframe, delays can occasionally occur due to factors outside our control, including:

  • Courier delays.

  • Customs inspections.

  • Severe weather conditions.

  • Public holidays.

  • High shipping volumes.

We appreciate your patience if this happens.

Incorrect Shipping Information

Please ensure your shipping address is correct before completing your order.

Envision cannot be held responsible for delays, failed deliveries, or additional shipping costs resulting from incorrect or incomplete address information provided at checkout.

Lost or Damaged Parcels

If your order arrives damaged or appears to be lost in transit, please contact us as soon as possible.

Where applicable, include:

  • Your order number.

  • Photos of any damaged items or packaging.

  • Any relevant information regarding the delivery.

We'll work with the shipping carrier to resolve the issue as quickly as possible.

Customs, Duties & Taxes

International orders may be subject to customs duties, taxes, or import fees imposed by the destination country.

These charges are the responsibility of the customer unless otherwise stated at checkout.

Questions?

If you have any questions about shipping or your order, please get in touch through our Contact page. We're always happy to help.